Guidance for visiting Sutton Music Centre
We can’t wait to see you back however we are committed to ensuring our customers and staff are safe. We have made changes to our shop layout and processes so here is some guidance that we ask you to follow when visiting the shop.
- If you or anyone in your household has any symptoms of Coronavirus, please don’t visit the shop at this time. We offer free local delivery and would be happy to bring your online order to your door.
- We ask you to where a face covering if you are comfortable to do so. Our staff are continuing to wear face masks to help protect our customers.
- Please wait inside the entrance for a staff member to assist you.
- We have a hand sanitiser station just inside the entrance. Please sanitise your hands before proceeding into the shop.
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- Our staff are on hand to help but we ask you to observe the 2m distancing rule. We have asked our staff to wear a face shield or mask when helping customers on the shop floor. We have a screen at the counter so they are not required to use a face covering when behind the till taking payments.
- Please use a card for payments, preferably contactless for amounts up to £45.
- Please do not browse the music books, ask for advice and guidance from a staff member who will help you to find what you need.
- When trying out guitars or pianos, our staff are on hand to help find the right instrument or product for your needs so please ask for their advice and guidance before touching.
- When trying violins we ask that you use a face mask. Instruments will be cleaned after playing before they are available again.
- Our opening times have been revised. Tuesday - Saturday: 10am - 5.30pm, Sunday: 11am - 4pm, Monday - Closed
- For Click & Collect (Local Pickup) orders, please call us with your order number when you arrive in our car park and we’ll bring it out to you.