SHIPPING, RETURNS & REFUNDS

SHIPPING COSTS

    • Orders placed online will be available to collect by 10am the following day (excluding Mondays as the shop is closed)
    • Please call us to enquire about local delivery 020 8642 2838
    • Please call us or email if you would like us to quote for shipping 020 8642 2838 

We offer shipping to UK addresses (up to 20kg) on an overnight service.

Orders placed before 12 noon (Tuesday-Friday) will be shipped on the same day. Charges depend on weight and size - £3.95 to £14.99. You can get a shipping estimate in your cart before purchase.
Purchases made at the weekend or on Mondays may take an extra day to ship due to the delay in getting collected by our courier. We try to ship as fast as we can

Orders over £150 are shipped FREE. Some products such as large digital pianos are unavailable for shipping. 

RETURNS POLICY

28 Days Returns Policy for online purchases:

You are free to return your product within 28 days of purchase.

The following must apply:

  • The item(s) is in an unused and new condition, and all packaging is intact and you have the original purchase receipt.

Return of items that have hygiene implications (e.g. harmonicas, recorders, reeds) can only be exchanged or refunded if they are in sealed packaging.

We don not exchange or refund music in order to protect copyright laws. Software and other licensed items can only be returned for a refund or exchange if they are in the sealed packaging and have not been registered.

How to return your unwanted item:

Firstly you will need a returns number before sending any items back, please email info@suttonmusic.co.uk to obtain a RMA (Return Merchant Authorisation) number. No returns will be accepted without a RMA number.

Please return the item(s) to the address below with the following info:

Name:

Address:

Contact Phone Number:

Return Reason: Refund / or Exchange?

The item(s) will be inspected once we receive them back and either an exchange item sent out to you or a refund issued to your method of payment.

Return Postage: 

Please send any returned item by a service that issues a proof of postage (Royal Mail for example). The return shipping cost will not be covered by Sutton Music Centre (unless the item is faulty) but any exchanged item will be covered by us when sent back to you.

On International exchanges (Outside of the U.K) there will be a shipping charge to pay.

Note: Refunds to credit cards can take a number of days to appear on your account/statement, this is out of our control and is down to your chosen Bank/ card issuer.

Warranty Repairs/replacements

Instruments/products have a minimum of 12 months warranty. Instruments with manufacturing defects will be exchanged or refunded if occuring withn 30 days of purchase. For the remainder of the warranty period, products will be repaired and returned as quickly as possible free of charge. The warranty does not include consumables such as strings and drumsticks.

Returns Address: Sutton Music Centre, 35 St Nicholas Way, Sutton, Surrey, SM1 1JN

Phone: 020 8642 2838

E-Mail: info@suttonmusic.co.uk

VAT No. 574200561 Company Reg No. 01561902